Contents:
1. I received an email about my details being deleted soon. What should I do?
2. I'm having trouble logging. What can I do?
3. I missed the deadline in the email. What can I do?
4. I'm on the waitlist. Will this impact me?
Related resources:
1. How will you use my personal data
2. Data protection and privacy/GDPR
As part of Prolific's commitment to protecting participant privacy, we only keep personal data for as long as necessary.
If you haven't logged in or have been on the waitlist for an extended period, we'll send you a deletion notice via email. Following the steps in that email will keep your records active. However, if you take no action, your details will be permanently deleted, and we cannot guarantee future access to a Prolific participant account.
I received an email about my details being deleted soon. What should I do?
If you haven’t logged into Prolific for a while, you may receive an email asking you to log in. By simply logging in, you can ensure your details are kept on record so that you can come back anytime you wish.
Important: You’ll have to complete this ahead of the date quoted in the email, otherwise your details will be deleted.
I'm having trouble logging. What can I do?
If you're having trouble accessing your account, you can follow the below step-by-step guides:
Please note, if your account is currently on hold, signing in won’t change your account’s status, but it will prevent your account from being deleted.
I missed the deadline in the email. What can I do?
If you missed the deadline, you can reregister for the waitlist. However, we cannot guarantee future invitation or access to a Prolific account, so we strongly recommend acting quickly.
I'm on the waitlist. Will this impact me?
Yes. If you've been on the waitlist for a while without receiving or accepting an invitation, you'll receive an email. To renew your interest, simply follow these steps:
- Click the button in the email
- Confirm the email address you used to register for Prolific's waitlist on the following page
- Hit enter
While we can't specify exact invitation timing, we continuously review our waitlist based on researcher needs and participant demographics.
Important: You’ll have to complete this ahead of the date quoted in the email, otherwise your details will be deleted. You can re-register for the waitlist if you wish.