This article covers guidance for the PEC-WTV-0005 error message. You can find guidance for our other error codes here: PEC Errors.
What does it mean?
You're trying to access Prolific using the link from the waitlist invitation email after you've already signed up. This link was a one-time sign-up link, so once you have a participant account you'll need to sign in at https://app.prolific.com instead.
What can I do?
- Use https://app.prolific.com/ to sign in to Prolific.
I'm still having problems
If you've followed the troubleshooting guidance above and you're still having difficulties, click below to send a message to our Support Team.