This article covers guidance for the PEC-PV-0001 error message. You can find guidance for our other error codes in PEC errors.

Our verification checks couldn't confirm that your phone number is in the same country as your account. This usually happens with VOIP numbers or other non-standard phone services, since they don't reliably show where you actually live the way a standard mobile number does. If your number is a VOIP or similar service, we likely can't use it to verify your account. Learn more in How do I verify my account?
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It can also occur if you're using iCloud Private Relay, a VPN, or a proxy — these can mask your location and cause the country check to fail even when your number is correct.

If you've followed the troubleshooting guidance above and you're still having difficulties, please contact us using the chatbot icon in the bottom right of your screen.