What Happens After Submitting a Rejection Dispute on Prolific?
When you submit a rejection dispute on Prolific, your case is reviewed according to Prolific's rejection policy. Below is a detailed explanation of the process, outcomes, and appeal options.
Submission Process
To submit a rejection dispute, use the Help Centre bot workflow:
Log in to your Prolific account.
Open the Help Centre and navigate to the article titled “Why was my submission rejected.”
Start the bot, select “Contact Support,” and then choose “Rejection Dispute.”
Follow the prompts to submit your case. The bot will automatically locate your rejected submissions.
This updated process replaces the old Google Form method and is designed for faster processing. If you previously submitted a dispute via the Google Form and did not receive a response, you should resubmit your case using the bot workflow.
Review and Outcomes
Once submitted, your dispute will be reviewed against Prolific’s rejection policy. The possible outcomes are:
Rejection Overturned: - If your dispute is successful, the rejection will be overturned. - Your submission will be marked as "returned" in your submission history, and the reward will be paid. Returned submissions do not negatively affect your account standing. - You will receive confirmation once the action is completed.
Rejection Upheld: - If the rejection is found valid under Prolific’s rejection policy, the decision will stand. - The decision is final unless you can provide new evidence to support another review.
Notifications and Communication
You will be notified of the outcome of your dispute. If the rejection is overturned, you will receive confirmation.
If the rejection is upheld, you may not receive a separate notification, but the decision will be final unless new evidence is provided.
Appeal Options
The outcome of the rejection dispute process is final. However, if you disagree with the decision, you must provide new evidence to support a further review. Without new evidence, the decision cannot be appealed or reconsidered.
By following the updated process and understanding the outcomes, you can navigate the rejection dispute process effectively on Prolific.