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I forgot my password

How do I reset my password?


Use these steps to reset your Prolific password and log back into your Prolific account:

  1. Visit the login page
  2. Click 'forgot password?'
  3. Enter the email address you signed up with and click 'continue'
  4. Follow the steps provided on the password reset email

Top tip: Wait 10 minutes to use your new password, our system might not recognise it straight away.

I didn't receive a password reset email


Please check your junk / spam inbox for the email, or search for no-reply@prolific.com in your inbox.

If you're still having trouble, contact our Support Team using the button at the bottom of this article.

I've lost access to the email address on my account


  • Please raise a support ticket using the link below, and we'll be happy to help!

 Click here to contact us

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