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I forgot my password

How do I reset my password?

Use these steps to reset your Prolific password and log back into your Prolific account:

  1. Visit the login page
  2. Enter the email address you signed up with and click 'Send reset instructions'
  3. Follow the steps provided on the password reset email and head to
  4. Once logged in, head to your Account Page and scroll down to Security -> Password to update your password

Top tip: Wait 10 minutes to use your new password, our system might not recognise it straight away.

I didn't receive a password reset email

  • Check your junk/spam inbox, or search for in your inbox
  • If you use capital letters in your email address, try each variation of this as our login system is case-sensitive, i.e.:
  • If you're still having trouble, raise a support ticket to contact our support team by clicking the button below

I've lost access to the email address on my account

  • Please raise a support ticket using the link below, and we'll be happy to help!

 Click here to contact us

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