How do I reset my password?
Use these steps to reset your Prolific password and log back into your Prolific account:
- Visit the login page
- Enter the email address you signed up with and click 'Send reset instructions'
- Follow the steps provided on the password reset email and head to https://www.prolific.co/auth/accounts/login
- Once logged in, head to your Account Page and scroll down to Security -> Password to update your password
Top tip: Wait 10 minutes to use your new password, our system might not recognise it straight away.
I didn't receive a password reset email
- Check your junk/spam inbox, or search for no-reply@prolific.com in your inbox
- If you use capital letters in your email address, try each variation of this as our login system is case-sensitive, i.e.:
- example_email@prolific.com
- Example_Email@prolific.com
- If you're still having trouble, raise a support ticket to contact our support team by clicking the button below
I've lost access to the email address on my account
- Please raise a support ticket using the link below, and we'll be happy to help!