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General payment questions

Can my payments be in US Dollars (or another currency)?

Prolific is located in the UK and we currently only offer payments in £GBP (British Pounds). You can convert this to your local currency from within your PayPal account.

Can researchers offer gift cards or vouchers rather than payment on Prolific?

Researchers are only allowed to pay participants via monetary study rewards on Prolific. This means that researchers should not offer payment via gift cards, vouchers, physical gifts or other means.
If a researcher has requested personal details from you in order to pay you via another method, please contact our Support Team using the button at the bottom of this page.

How can I change my cash out email?

On your 'Account' page you have the option to 'Edit' your email and cash out email. You'll need to be logged in to access this page.

I tried updating my cash out email address but it told me to wait 48 hours

You can only update your cash out details every 48 hours. If you've recently updated your details, please wait the full 48 hours before trying again. If this doesn't work, then let us know. We will not be able to help you before the 48 hours are up.

Do I have to pay Paypal fees when I cash out?

To cash out with Paypal through Prolific, you do not have to pay fees. You can read more about this in our blog "Introducing no-fee cashouts for all participants via PayPal!" However, if you are cashing out into a different currency, Paypal may take additional fees from the withdrawal.

Does my Prolific account email have to match my PayPal email?

Nope! These can be different email addresses. You will be required to log in to your PayPal account to verify this as your cash out email address.

What's the minimum cash out amount?

The minimum cash out amount is £5 and you cash out to your PayPal account.

How often can I cash out?

You can cash out once in a 24 hour period.

My instant cash out didn't go through and is now pending

Although most instant cashouts will come through straightaway, sometimes they can take up to 24 hours.

Occasionally, PayPal has issues processing instant cashouts. In these cases, the cashout is added to our queue to be processed on our next cashout day (Tuesday and Friday afternoon GMT). If it's been 35 days and your payment still hasn't arrived, please contact support via the button below.

I need further help

 Click here to contact us

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