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How do I get my payments?

On Prolific, you get paid via PayPal via Hyperwallet. Just follow these steps to get set up, and then cash out!

Adding your PayPal details

  1. Click on your initials in the upper right-hand corner
  2. Go to your 'Account' page. Here you'll see 'Payment Methods', and underneath, 'PayPal account'
  3. On the right-hand side, click 'Set' and a box will pop up
  4. Enter your Prolific password
  5. Add your PayPal details and log in (Don't worry, we can't access your PayPal account)
  6. Click link and complete

How do I cash out?

Once you've earned £5, you'll be able to cash out from your Prolific account:

  1. Head to your ‘Balance’ tab in the top-right hand corner of the screen
  2. You'll see your balance here
  3. To cash out you can click 'Transfer money'
    Hyperwallet balance transfer button.jpg
  4. A confirmation message will then appear. Check this and click 'transfer money' again
    Hyperwallet transfer confirmation pop-up.jpg
  5. You'll see a processing message. If your cash out is successful, you'll then see a notification in the top-right
    Cash out successful.png
  6. Your cashout is on its way!

How often can I cash out?

You can cash out once every 24 hours, resetting at midnight UTC. If you've recently added or changed your cashout email address, you can only cash out once every 72 hours for the first 4 cash outs.
Payments will be made to your account 'instantly'. Please note that they may take up to 24 hours to arrive, but usually they are much faster!

Very occasionally, PayPal may have an issue processing your cashout. In this case, you may need to wait until 72 hours after your most recent cashout before you are able to cash out again.

You will see an alert if you try to cash out when your balance is under the £5 minimum or you try to cash out for a second time within the 24 or 72 hour period (see above). If you see an error message and the above restrictions aren't applicable, please let us know.

Top tips

For US residents, your PayPal account must be US based. This is to comply with tax rules.

For non-US residents, your PayPal country needs to match either:

  • Your current country of residence or
  • Your country of birth

We can only allow one PayPal account to be linked to one Prolific account at any time:

  • If you add a PayPal account to your Prolific account that's already linked to another account, or
  • Someone tries to link your PayPal to their account

both accounts will be placed on hold and you'll need to get in touch with us

What is Hyperwallet?

Hyperwallet, a PayPal service, is a payment processor. This means that when you cash out on Prolific, Hyperwallet will be the ones delivering your money straight into your PayPal account.

We utilise Hyperwallet payment services to deliver payments to you. Such payment services are subject to the Hyperwallet Terms of Service and the Hyperwallet Privacy Policy.

I need further help

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