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I cashed out but haven't received my money

Cashouts are usually processed quickly and efficiently, but sometimes they can go wrong. There's no need to worry though, as the money will always end up with you; it just might take a little longer. Read on for what to do when your cash hasn't turned up.

Instant cashout hasn't turned up

Please note that instant cashouts can take up to 24 hours to come through, although usually they are a lot quicker!

Claiming your money

It's possible your money has been sent to you and you just need to claim it. Here's how to do it:

To claim the payment:

  1. Click the link provided in the email from PayPal 
  2. If you have a PayPal account, Log In. Otherwise, click Sign Up
  3. Once logged in, you'll be taken directly to the transaction
  4. Look for the button that says 'Claim now' and click it
  5. The money will then be made available in your PayPal account

My money still hasn't turned up

Check the status of your payment in PayPal, if you can. If your payment is cancelled or reversed your payment will automatically be returned to us by PayPal. Our Finance Team will return the payment to your account and let you know when this is done!


The process above is called Reconciliation and is carried out every Tuesday and Thursday. Payments are returned to us after 30 days, so please allow 30-35 days from the date of your cashout for your payment to be returned.
For example, your payment is returned to us by PayPal on the 30th day which is a Friday. We'll return it to your account on Tuesday, the 34th day.

If it's been 35 days and you still haven't received your money, just send us a message using the button below.

I need further help

 Click here to contact us

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