Cashouts are usually processed quickly and efficiently, but sometimes they can go wrong. There's no need to worry though, as the money will always end up with you; it just might take a little longer. Read on for what to do when your cash hasn't turned up.
Instant cashout hasn't turned up
Please note that instant cashouts can take up to 24 hours to come through, although usually they are a lot quicker!
Occasionally, PayPal has issues processing instant cashouts. In these cases, the cashout is added to our queue to be processed on our next cashout day. We process cashouts on Tuesday and Friday afternoons (GMT).
For example, if you cash out on a Wednesday, you will receive your money on Friday. We'd ask that you please wait until after the cashout day to contact us.
Claiming your money
It's possible your money has been sent to you and you just need to claim it. Here's how to do it:
To claim the payment:
- Click the link provided in the email from PayPal
- If you have a PayPal account, Log In. Otherwise, click Sign Up
- Once logged in, you'll be taken directly to the transaction
- Look for the button that says 'Claim now' and click it
- The money will then be made available in your PayPal account
My money still hasn't turned up
Check the status of your payment in PayPal, if you can. If your payment is cancelled or reversed your payment will automatically be returned to us by PayPal. Our Finance Team will return the payment to your account and let you know when this is done!
The process above is called Reconciliation and is carried out every Tuesday and Thursday. Payments are returned to us after 30 days, so please allow 30-35 days from the date of your cashout for your payment to be returned.
For example, your payment is returned to us by PayPal on the 30th day which is a Friday. We'll return it to your account on Tuesday, the 34th day.
If it's been 35 days and you still haven't received your money, just send us a message using the button below.