⚙️ Account Help

Everything you need to know about managing your participant account, and how to solve common issues

  • Why is my account on hold?

    Accounts can sometimes be placed 'On-hold' on Prolific, meaning you can't take part in studies. Y...

  • PEC Errors

    We're doing our best to make sure as many people can take part in studies on Prolific as possible...

  • I forgot my password

    How do I reset my password? Use these steps to reset your Prolific password and log back into yo...

  • I can't login to my account

    There are a few reasons why you're unable to log in. This article has password reset instructions...