# Prolific Participants

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## Getting started

- [What is Prolific and how does it work](https://participant-help.prolific.com/en/articles/445003-what-is-prolific-and-how-does-it-work.md)
- [Participant Wellbeing - how we look after you](https://participant-help.prolific.com/en/articles/445004-participant-wellbeing-how-we-look-after-you.md)
- [Does Prolific have a mobile app?](https://participant-help.prolific.com/en/articles/445005-does-prolific-have-a-mobile-app.md)
- [Prolific Assistant](https://participant-help.prolific.com/en/articles/634504-prolific-assistant.md)
- [How do I become a participant on Prolific?](https://participant-help.prolific.com/en/articles/445006-how-do-i-become-a-participant-on-prolific.md)
- [Who can participate in studies on Prolific?](https://participant-help.prolific.com/en/articles/445007-who-can-participate-in-studies-on-prolific.md): The age, account, and country requirements for taking part in studies on Prolific.
- [What is the sign-up waitlist?](https://participant-help.prolific.com/en/articles/445008-what-is-the-sign-up-waitlist.md): What the sign up waitlist is, how invitations work, and answers to common questions about logging in, checking your position, and invitation errors.
- [Can users have both a researcher and a participant account?](https://participant-help.prolific.com/en/articles/445009-can-users-have-both-a-researcher-and-a-participant-account.md)
- [Verifying your identity FAQ](https://participant-help.prolific.com/en/articles/445010-verifying-your-identity-faq.md): Everything about verifying your identity on Prolific, from the ID upload process and accepted documents to supported countries, camera issues, and failed verification.
- [How do I verify my account](https://participant-help.prolific.com/en/articles/445011-how-do-i-verify-my-account.md): How to verify your Prolific account, from email verification through phone, address, and ID checks.
- [My account is verified, but it keeps telling me to verify](https://participant-help.prolific.com/en/articles/445012-my-account-is-verified-but-it-keeps-telling-me-to-verify.md)
- [Does my phone number need to correspond to my country of residence?](https://participant-help.prolific.com/en/articles/445013-does-my-phone-number-need-to-correspond-to-my-country-of-residence.md)
- [Verification and Onboarding Guide](https://participant-help.prolific.com/en/articles/580553-verification-and-onboarding-guide.md): What to expect during Prolific verification and onboarding, including phone, ID, and PayPal requirements.
- [Specialized studies](https://participant-help.prolific.com/en/articles/445014-specialized-studies.md)
- [AI taskers](https://participant-help.prolific.com/en/articles/445015-ai-taskers.md): Everything about joining the AI tasker group, the assessment to qualify, and the specialized, higher paid studies you'll get access to.
- [Domain Experts](https://participant-help.prolific.com/en/articles/445016-domain-experts.md)
- [How do I unlock language studies?](https://participant-help.prolific.com/en/articles/768112-how-do-i-unlock-language-studies.md)

## Using Prolific

- [How do I block/unblock a researcher and their studies?](https://participant-help.prolific.com/en/articles/449622-how-do-i-block-unblock-a-researcher-and-their-studies.md): I'd like to block a researcher, or remove studies from my dashboard from the same researcher.
- [Your Account page](https://participant-help.prolific.com/en/articles/449634-your-account-page.md): Managing your account settings and profile information.
- [Customizing your Studies page](https://participant-help.prolific.com/en/articles/445017-customizing-your-studies-page.md)
- [Participating in and waiting for studies](https://participant-help.prolific.com/en/articles/455009-participating-in-and-waiting-for-studies.md)
- [Projects on Prolific: what they are and how they work](https://participant-help.prolific.com/en/articles/454787-projects-on-prolific-what-they-are-and-how-they-work.md)
- [What is the “Unlock more opportunities” section?](https://participant-help.prolific.com/en/articles/827526-what-is-the-unlock-more-opportunities-section.md)
- [Your Submissions page](https://participant-help.prolific.com/en/articles/445018-your-submissions-page.md)
- [Your About You page](https://participant-help.prolific.com/en/articles/445019-your-about-you-page.md): How to add, update, and delete your About You answers, and how they affect study matching.
- [I deleted part of my 'About You', how can I add it back in?](https://participant-help.prolific.com/en/articles/445020-i-deleted-part-of-my-about-you-how-can-i-add-it-back-in.md)
- [What is Thinking and Behavior?](https://participant-help.prolific.com/en/articles/739444-what-is-thinking-and-behavior.md)
- [Your Messages page](https://participant-help.prolific.com/en/articles/445021-your-messages-page.md)
- [I've received a message from Prolific. Is this legitimate?](https://participant-help.prolific.com/en/articles/445022-i-ve-received-a-message-from-prolific-is-this-legitimate.md): How to check whether a message claiming to be from Prolific is genuine, and what to do if it isn't.

## Taking part in studies

- [429 - 'Too Many Requests' Errors](https://participant-help.prolific.com/en/articles/726488-429-too-many-requests-errors.md): Learn what a 429 error means and how to resolve it when you're encountering this error on the platform.
- [What happens after I submit a rejection dispute on Prolific?](https://participant-help.prolific.com/en/articles/776871-what-happens-after-i-submit-a-rejection-dispute-on-prolific.md)
- [How will I know when there are new studies?](https://participant-help.prolific.com/en/articles/445023-how-will-i-know-when-there-are-new-studies.md)
- [Why am I not receiving any studies?](https://participant-help.prolific.com/en/articles/445024-why-am-i-not-receiving-any-studies.md): Common reasons you might not be receiving any studies, and what you can do to see more.
- [Why am I not seeing studies or study places available?](https://participant-help.prolific.com/en/articles/445025-why-am-i-not-seeing-studies-or-study-places-available.md)
- [What is the Prolific Partner badge?](https://participant-help.prolific.com/en/articles/534128-what-is-the-prolific-partner-badge.md)
- [Submission Guidelines](https://participant-help.prolific.com/en/articles/445026-submission-guidelines.md)
- [Can I be screened out of a study?](https://participant-help.prolific.com/en/articles/445027-can-i-be-screened-out-of-a-study.md)
- [How can I contact a researcher?](https://participant-help.prolific.com/en/articles/445028-how-can-i-contact-a-researcher.md)
- [Can I use AI assistance tools in my submission?](https://participant-help.prolific.com/en/articles/445029-can-i-use-ai-assistance-tools-in-my-submission.md): AI tools like ChatGPT aren't allowed in your submissions, unless a researcher specifically asks you to use one.
- [Substitution at Prolific](https://participant-help.prolific.com/en/articles/445030-substitution-at-prolific.md)
- [What are authenticity checks?](https://participant-help.prolific.com/en/articles/445031-what-are-authenticity-checks.md)
- [A study requires me to log in](https://participant-help.prolific.com/en/articles/445032-a-study-requires-me-to-log-in.md): Explains why some studies ask participants to log in to external software, and confirms that login credentials are provided in the study setup so participants can start right away.
- [Login instructions for studies using a Google account](https://participant-help.prolific.com/en/articles/445033-login-instructions-for-studies-using-a-google-account.md)
- [Why am I seeing a 404 / 403 page?](https://participant-help.prolific.com/en/articles/716069-why-am-i-seeing-a-404-403-page.md): 404 and 403 pages, and what causes them
- [How do I complete a submission successfully?](https://participant-help.prolific.com/en/articles/445034-how-do-i-complete-a-submission-successfully.md)
- [Sensitive or disturbing study content](https://participant-help.prolific.com/en/articles/445035-sensitive-or-disturbing-study-content.md)
- [Personal information in studies](https://participant-help.prolific.com/en/articles/445036-personal-information-in-studies.md)
- [Submitting NOCODE](https://participant-help.prolific.com/en/articles/445037-submitting-nocode.md)
- [What are ongoing studies?](https://participant-help.prolific.com/en/articles/445038-what-are-ongoing-studies.md)
- [Understanding your submission status](https://participant-help.prolific.com/en/articles/445039-understanding-your-submission-status.md)
- [Why was my submission rejected?](https://participant-help.prolific.com/en/articles/445040-why-was-my-submission-rejected.md): Learn the most common reasons submissions get rejected, from timing and attention checks to screening and technical issues, and what to do if you think a rejection was unfair.
- [How to return a submission on Prolific](https://participant-help.prolific.com/en/articles/445041-how-to-return-a-submission-on-prolific.md)
- [The researcher hasn't reviewed my submission yet](https://participant-help.prolific.com/en/articles/445042-the-researcher-hasn-t-reviewed-my-submission-yet.md)
- [Underpaying studies](https://participant-help.prolific.com/en/articles/445043-underpaying-studies.md)
- [Why does my submission show as timed-out?](https://participant-help.prolific.com/en/articles/445044-why-does-my-submission-show-as-timed-out.md)
- [What do I do if my study was rejected?](https://participant-help.prolific.com/en/articles/449633-what-do-i-do-if-my-study-was-rejected.md): If you receive a rejection reason from the researcher that you disagree with or find unfair, you can contest this rejection.
- [How to share feedback on a study](https://participant-help.prolific.com/en/articles/806493-how-to-share-feedback-on-a-study.md)
- [Dynamic rewards](https://participant-help.prolific.com/en/articles/445045-dynamic-rewards.md)
- [Can I access studies while on holiday abroad?](https://participant-help.prolific.com/en/articles/445046-can-i-access-studies-while-on-holiday-abroad.md): Find out why studies and cash outs are only available while you're in your country of residence, even on a short trip abroad.
- [Can I refer people to Prolific?](https://participant-help.prolific.com/en/articles/445047-can-i-refer-people-to-prolific.md): How participant referrals work on Prolific, including rewards, referral statuses, and what to do if you haven't been paid.
- [Staying safe on Prolific: Identifying and reporting fraud & scams](https://participant-help.prolific.com/en/articles/445048-staying-safe-on-prolific-identifying-and-reporting-fraud-scams.md)
- [Can I take a study multiple times?](https://participant-help.prolific.com/en/articles/445049-can-i-take-a-study-multiple-times.md)
- [What are short surveys?](https://participant-help.prolific.com/en/articles/445050-what-are-short-surveys.md)
- [Limited access](https://participant-help.prolific.com/en/articles/445051-limited-access.md)
- [How are studies distributed?](https://participant-help.prolific.com/en/articles/445052-how-are-studies-distributed.md)
- [How many studies can I participate in?](https://participant-help.prolific.com/en/articles/445053-how-many-studies-can-i-participate-in.md)
- [VPN guidance](https://participant-help.prolific.com/en/articles/445054-vpn-guidance.md): VPNs, proxies, and iCloud Private Relay can get you flagged on Prolific, here's why they're not allowed and how to check if one's active on your device.
- [What are deception studies?](https://participant-help.prolific.com/en/articles/508673-what-are-deception-studies.md)

## Rewards

- [How do I connect my PayPal to my Prolific account?](https://participant-help.prolific.com/en/articles/445055-how-do-i-connect-my-paypal-to-my-prolific-account.md)
- [How do I verify my payment details?](https://participant-help.prolific.com/en/articles/445056-how-do-i-verify-my-payment-details.md)
- [How do currencies work on Prolific?](https://participant-help.prolific.com/en/articles/445057-how-do-currencies-work-on-prolific.md)
- [Where can I see my balance?](https://participant-help.prolific.com/en/articles/445058-where-can-i-see-my-balance.md)
- [When will I be paid for a study?](https://participant-help.prolific.com/en/articles/445059-when-will-i-be-paid-for-a-study.md)
- [I haven't received a bonus payment](https://participant-help.prolific.com/en/articles/445060-i-haven-t-received-a-bonus-payment.md)
- [Can researchers offer gift cards or vouchers as payment?](https://participant-help.prolific.com/en/articles/445061-can-researchers-offer-gift-cards-or-vouchers-as-payment.md)
- [How do I cash out on Prolific?](https://participant-help.prolific.com/en/articles/445062-how-do-i-cash-out-on-prolific.md)
- [When can I cash out?](https://participant-help.prolific.com/en/articles/445063-when-can-i-cash-out.md)
- [I'm having issues cashing out](https://participant-help.prolific.com/en/articles/445064-i-m-having-issues-cashing-out.md): Troubleshoot common cash out problems, from a greyed out button and the 72 hour wait to PEC-U-0001 errors, returned payments, and when to contact PayPal directly.
- [I've cashed out to the wrong PayPal](https://participant-help.prolific.com/en/articles/445065-i-ve-cashed-out-to-the-wrong-paypal.md)
- [My payment hasn’t arrived or was returned](https://participant-help.prolific.com/en/articles/445066-my-payment-hasn-t-arrived-or-was-returned.md): Find out when to expect your cash out, troubleshoot a payment that hasn't arrived, and understand why a payment might get returned to your Prolific account.
- [Cashing out with PayPal: FAQ and troubleshooting](https://participant-help.prolific.com/en/articles/445067-cashing-out-with-paypal-faq-and-troubleshooting.md): Answers to common questions about cashing out with PayPal, including fees, Hyperwallet, and matching your account details.
- [Can I cash out while outside of my country of residence?](https://participant-help.prolific.com/en/articles/445068-can-i-cash-out-while-outside-of-my-country-of-residence.md): Cashing out requires being physically located in your country of residence, here's what to do if you've moved or you're traveling.
- [How do I update my cash out email?](https://participant-help.prolific.com/en/articles/445069-how-do-i-update-my-cash-out-email.md)
- [Digital platform reporting requirements/ DAC 7](https://participant-help.prolific.com/en/articles/445070-digital-platform-reporting-requirements-dac-7.md)
- [How much have I earned from Prolific, and do I have to pay tax?](https://participant-help.prolific.com/en/articles/445071-how-much-have-i-earned-from-prolific-and-do-i-have-to-pay-tax.md)

## Account help

- [What does the PEC-GL-0003 error mean on Prolific, and how can I resolve it?](https://participant-help.prolific.com/en/articles/777206-what-does-the-pec-gl-0003-error-mean-on-prolific-and-how-can-i-resolve-it.md)
- [Why is my participant account on hold?](https://participant-help.prolific.com/en/articles/445072-why-is-my-participant-account-on-hold.md): Why your account might be on hold, what happens to your money, and how to appeal the decision.
- [I forgot my password](https://participant-help.prolific.com/en/articles/445073-i-forgot-my-password.md): How to reset your Prolific password and what to do if the reset email doesn't arrive.
- [I can't login to my account](https://participant-help.prolific.com/en/articles/445074-i-can-t-login-to-my-account.md): Troubleshoot login problems, from forgotten passwords and MFA issues to browser, device, and reCAPTCHA fixes, so you can get back into your account.
- [I deleted a previous account and now can't verify my phone number](https://participant-help.prolific.com/en/articles/445075-i-deleted-a-previous-account-and-now-can-t-verify-my-phone-number.md): Why you can't verify your phone number after deleting a previous Prolific account.
- [Why have I been asked to recheck my identity?](https://participant-help.prolific.com/en/articles/445076-why-have-i-been-asked-to-recheck-my-identity.md): Why Prolific asks you to recheck your identity, how the check works, and what happens if it fails.
- [Why is my participant account temporarily restricted from accessing studies?](https://participant-help.prolific.com/en/articles/470376-why-is-my-participant-account-temporarily-restricted-from-accessing-studies.md): Why your account might be temporarily restricted from studies, how long it lasts, and how to avoid it.
- [Account protection on Prolific](https://participant-help.prolific.com/en/articles/445077-account-protection-on-prolific.md): How to protect your Prolific account, including passwords, MFA, and spotting scams and impersonators.
- [Multi-factor authentication \(MFA\)](https://participant-help.prolific.com/en/articles/445078-multi-factor-authentication-mfa.md)
- [I'm moving countries; can I keep my account?](https://participant-help.prolific.com/en/articles/445079-i-m-moving-countries-can-i-keep-my-account.md): How to update your country of residence if you're moving, and what happens to your account if you move somewhere Prolific doesn't support.
- [How do I close my account?](https://participant-help.prolific.com/en/articles/445080-how-do-i-close-my-account.md): How to close your Prolific account, including what happens with a low or pending balance, inactivity, and re-joining.
- [I’ve lost access to my authenticator app, and I don’t have my recovery code](https://participant-help.prolific.com/en/articles/445081-i-ve-lost-access-to-my-authenticator-app-and-i-don-t-have-my-recovery-code.md): Steps to recover your account when you've lost access to your authenticator app and don't have a recovery code, including identity verification and what happens to your account in the meantime.
- [How do I update my email address?](https://participant-help.prolific.com/en/articles/445082-how-do-i-update-my-email-address.md)
- [How can I manage my Prolific email preferences?](https://participant-help.prolific.com/en/articles/466068-how-can-i-manage-my-prolific-email-preferences.md): This article explains the types of emails you'll receive from us, how to subscribe and unsubscribe from emails you may not wish to receive.
- [PEC-AB-0002 error](https://participant-help.prolific.com/en/articles/445083-pec-ab-0002-error.md): Why the PEC-AB-0002 error appears when your location doesn't match your account, and how to fix it.
- [PEC-AB-0003 error](https://participant-help.prolific.com/en/articles/445084-pec-ab-0003-error.md): Why the PEC-AB-0003 error appears when a VPN is detected, and how to get your account hold removed.
- [PEC-AB-0004 error](https://participant-help.prolific.com/en/articles/445085-pec-ab-0004-error.md): Why the PEC-AB-0004 error appears and what to do if your IP address has been flagged.
- [PEC-AS-0005 error](https://participant-help.prolific.com/en/articles/445086-pec-as-0005-error.md)
- [PEC-AS-0006 error](https://participant-help.prolific.com/en/articles/445087-pec-as-0006-error.md)
- [PEC-PV-0001 error](https://participant-help.prolific.com/en/articles/445088-pec-pv-0001-error.md): Why the PEC-PV-0001 error appears when verifying your phone number, and how to fix it.
- [PEC-SUB-0002 error](https://participant-help.prolific.com/en/articles/445089-pec-sub-0002-error.md)
- [PEC-U-0001 error](https://participant-help.prolific.com/en/articles/445090-pec-u-0001-error.md)
- [PEC-WTV-0005 error](https://participant-help.prolific.com/en/articles/445091-pec-wtv-0005-error.md)
- [PEC-SUB-0010 error](https://participant-help.prolific.com/en/articles/445092-pec-sub-0010-error.md)
- [PEC-SUB-0011 error](https://participant-help.prolific.com/en/articles/445093-pec-sub-0011-error.md)
- [PEC-SUB-0013 error](https://participant-help.prolific.com/en/articles/445094-pec-sub-0013-error.md)
- [Prolific is detecting VPN usage, but I'm not using a VPN. How do I resolve it?](https://participant-help.prolific.com/en/articles/472020-prolific-is-detecting-vpn-usage-but-i-m-not-using-a-vpn-how-do-i-resolve-it.md): How to resolve VPN detection issues when not using a VPN.
- [Prolific site issues and outages](https://participant-help.prolific.com/en/articles/712508-prolific-site-issues-and-outages.md): What to do if you can't access the Prolific website, including how to check for known outages
- [Are multiple accounts per household allowed?](https://participant-help.prolific.com/en/articles/445095-are-multiple-accounts-per-household-allowed.md): Multiple accounts per household are fine, but only one person per household can take part in the same study at a time.

## Prolific practices, security, and privacy

- [Data protection and privacy/GDPR](https://participant-help.prolific.com/en/articles/449612-data-protection-and-privacy-gdpr.md)
- [Prolific practises and security systems](https://participant-help.prolific.com/en/articles/449630-prolific-practises-and-security-systems.md)
- [How will you use my personal data](https://participant-help.prolific.com/en/articles/449626-how-will-you-use-my-personal-data.md)
- [Data Deletion Notice FAQ](https://participant-help.prolific.com/en/articles/449632-data-deletion-notice-faq.md)
- [How can I remove my email from the waitlist?](https://participant-help.prolific.com/en/articles/449620-how-can-i-remove-my-email-from-the-waitlist.md): Find out how to remove your email from the Prolific sign-up waitlist and what happens if you don't respond to a reminder.