✋ You must be in your listed country of residence in order to cash out.

If you attempt to cash out while outside of your country of residence, you may experience a PEC-U-0001 error message and you will be unable to cash out.

If you’re on holiday or abroad temporarily, we recommend waiting until you return to your country of residence before attempting to cash out again.

If you’ve moved countries or are in the process of moving, please make sure to update your details to reflect this. For full guidance on how to update your details, see - I'm moving countries; can I keep my account? Once your details are updated, you should then be able to cash out again!