We don't charge fees for cashing out, you'll receive your full approved balance. However, PayPal may apply fees after the transfer if currency conversion is required.

At present, payments can only be transferred through PayPal, unless we've explicitly told you otherwise. We can't transfer funds through other methods, including direct bank transfers.

Your Prolific email and PayPal email don't need to match, these can be separate addresses. However, everything else needs to line up exactly:

The email you link to Prolific must also be your PayPal account's primary email, not a secondary email attached to the account. If any of these don't match, it can prevent your cashout from going through.

No, each Prolific account must have its own unique PayPal address. Your PayPal account must be in your name only, and can't be connected to any other Prolific account.

Hyperwallet, a PayPal service, is our payment processor. When you cash out on Prolific, Hyperwallet delivers your money directly into your PayPal account. These payment services are subject to the Hyperwallet Terms of Service and the Hyperwallet Privacy Policy.

If your payment doesn't show up after cashing out, see My payment hasn't arrived or was returned.

No, you'll just need to add your PayPal details to cash out through Prolific. Hyperwallet processes cashouts automatically whenever you make a request.

Sometimes you may need to change your PayPal information, for example after a name change, or if you move. All your information on PayPal needs to match Prolific exactly, so if you make any changes in PayPal, re-link your PayPal to Prolific from your account page. This syncs the changes over.