This article covers guidance for the PEC-AB-0002 error message. You can find guidance for our other error codes here: PEC Errors.
What does it mean?
You're in a different country than the one listed on your account; this could be because you're on holiday or using a VPN or proxy.
You're not banned from Prolific, but if you keep getting this error, you may not be able to take studies from this particular internet connection.
Note: You will not be able to withdraw your money from a different country.
What can I do?
Make sure you're not using a VPN or similar (such as iCloud Private Relay on Apple devices), or proxy
Check your country of residence is correct on your 'Account' page under ‘Residential address’
Wait until you're back in your country of residence to take studies again
If you have recently returned from abroad, try re-setting your internet router
I'm still having problems
If you've followed the troubleshooting guidance above and you're still having difficulties, click below to send a message to our Support Team.