What does it mean?
Our external verification checks are unable to confirm that this phone number is in the same country as the account.
This can sometimes occur if the phone number is a VOIP number or other non-standard phone service. We most likely can't use this phone number to verify the account, unfortunately.
What can I do?
Check your current country of residence is correct in your ‘Account’ page under Residential address
Make sure you enter the correct country code. For example +44 for the UK.
Use a number from a standard mobile provider and not a VOIP or Wi-Fi number.
I'm still having problems
If you've followed the troubleshooting guidance above and you're still having difficulties, please contact our Support Team.