This article covers guidance for the PEC-AS-0005 error message. You can find guidance for our other error codes here: PEC Errors.
What does it mean?
Our automated checks have been unable to distinguish between human and automated access to the platform.
What can I do?
Make sure you're using one of our supported browsers. We support the most recent versions of: Chrome, Firefox, Safari, Opera and Edge. For mobile: Chrome, Android browser, iOS Safari, Firefox Mobile and Opera Mobile).
Try the steps outlined at the bottom of this article.
I'm still having problems
If you've followed the troubleshooting guidance above and you're still having difficulties, click below to send a message to our Support Team.